This post looks interesting and highly relevant to a lot that I do [both in helping keep W3C running and in vaguely trying to keep the Web running], but I can't figure out who Mark Olson is or what Big Ops is. For that matter, I've never been able to figure out what Ops does at Arisia.

(I do understand, I think, what Ops and DevOps are in an Internet company -- just as a point of reference.)

*shrug*

Mostly just FYI, in case you didn't realize who might be included/excluded by your word choice.